If you find I am in jail....

Didn't that catch your attention? It should have. I am currently considering going postal on any AT&T DSL workers I can find.... Ok. Not really, so please don't put me on any lists or anything, ok?)

I have spent several days now with limited to no internet access and AT&T is just not helping me. They had a massive outage the other day and completely killed my browsers and Second Life access. (Not that big a deal really, right? Wrong. Not only do I have my internet businesses, but I also have several jobs doing hosting at clubs in Second Life.) I could limpingly (not really a word, I know, but best possible description) access my e-mail, but only barely, and couldn't send out a single e-mail. I couldn't even access the browser to send it through there... They kept giving estimated times it would be resolved, but guess what? They lied!

So then it's fixed. Sort-of. I can access the web now, if I want to wait five to ten minutes to load a single page. At that point it's not worth the frustration because I get so mad waiting for the darn page to load I'm becoming more homicidal.

The issue with sending mail still isn't resolved. I've been having problems for a few months now where it will decline the e-mail. Something will sneak through here and there, but sometimes it would take up to twenty times to send one e-mail! (Have you realized I'm not a patient person by this point?) So I go to the site and read that every e-mail has to be verified through the main account. Ok. Pain in the butt, but I'll do it. I start verifying my e-mails and get through just a few of my e-mails for my seventeen current domains and can't add any more. (Yes, you read that right. Seventeen. Be quiet. I get enough comments from my husband....) Are you kidding me? A limit on how many e-mails you can send to?

So I call tech support. Again. I am at the point that I don't even need to listen to the questions to respond. My darling husband is in the background listening to the growing irritation in my voice and laughing. (You would think we would have been married long enough at this point that he would know that's not the best idea when I'm mad, but oh well.) After waiting sixteen minutes for a live person they hang up on me. I decide after several heated and creative expletives I should wait a while to try to talk to someone for help.

A couple hours later I try again and get a real live person. (I decided not to pay attention to how long I was on hold to spare the poor person that would hopefully eventually take my call.) Low and behold -- I get a person that has half a clue! The first time I talked to someone they told me that I had entered the settings wrong and that's why it wasn't working. Pretty talented thing of me to do since I followed the EXACT directions she gave me. I gave up on her and just dealt with having to send the same e-mail over and over. This new person finally gave me a solution. Ok, so they had to give me a special server to send mail from. (Looks like I'm not the only one with a domain addiction. Who would have thought?)

So, now I can send e-mail! Woo-hoo! Maybe I'll leave the rest of AT&T's employees alone. I finally found one competent worker. So for those of you that work at AT&T's internet branch, you have that one person to thank. Sad thing about it is, I cant' for the life of me remember his name...

Now off to catch up on e-mails I've been putting off......